Store Operations & General Manager

Written By Shikang Yang

Full job description

Position Overview

We are seeking a hands-on and highly organized Store Operations & General Manager to oversee the day-to-day operations, team performance, client experience, and revenue growth of our skincare business in Los Angeles.

This is a broad operational leadership role.

The ideal candidate is not simply an administrative manager. We are looking for someone who can manage people, improve processes, monitor sales performance, maintain operational standards, and actively contribute to business growth.

Key ResponsibilitiesStore Operations

  • Oversee daily store operations and workflow

  • Ensure smooth execution of appointments, client check-in, treatments, sales, and checkout

  • Manage team scheduling, attendance, and staffing coverage

  • Maintain store cleanliness, presentation, equipment standards, and operational readiness

  • Resolve day-to-day operational issues and client concerns

Team Management

  • Manage sales consultants, estheticians, and other store team members

  • Support recruiting, onboarding, training, and employee development

  • Establish and track team KPIs

  • Monitor service quality, sales performance, and employee productivity

  • Create clear workflows, responsibilities, and accountability standards

  • Coach team members to improve client service and sales performance

Sales & Client Management

  • Track daily, weekly, and monthly store sales performance

  • Monitor key metrics including average transaction value, conversion rate, client retention, membership sales, and repeat visits

  • Support the development of sales targets and incentive programs

  • Oversee CRM usage and client follow-up processes

  • Build and maintain relationships with VIP and high-value clients

  • Identify opportunities to improve client retention and lifetime value

Inventory & Administration

  • Manage skincare product, treatment supply, and operational inventory

  • Conduct inventory counts and manage replenishment

  • Monitor shrinkage, waste, and product usage

  • Coordinate basic purchasing and vendor communication

  • Maintain operating reports, sales reports, and internal records

  • Support finance, HR, payroll, and management-related administrative needs

Marketing & Business Growth

  • Support in-store events, client events, local marketing, and brand activations

  • Coordinate with social media, influencer, and community marketing efforts

  • Monitor local competitors and client feedback

  • Recommend operational and commercial improvements based on performance data

Qualifications

  • 2+ years of management experience in retail, skincare, beauty, spa, med spa, hospitality, or another service-based business preferred

  • Previous team leadership and store operations experience

  • Strong problem-solving and execution skills

  • Comfortable working with sales and performance data

  • Excellent customer service and communication skills

  • Strong organizational and multitasking ability

  • Proactive and able to work independently

  • Familiarity with Google Workspace, Microsoft Office, CRM, POS, and appointment systems

  • Availability to work weekends when required by business needs

Preferred Qualifications

  • Experience in skincare, beauty, spa, or luxury service businesses

  • Sales management experience

  • Bilingual English and Mandarin preferred

  • Recruiting, onboarding, and training experience

  • Inventory, purchasing, or vendor management experience

Compensation & Growth

  • Base Salary: $65,000–$80,000 per year, depending on experience

  • Performance-based bonus

  • Employee product and service benefits

  • Training and professional development

  • Potential growth into Area Manager or Operations Manager roles as the business expands

We are looking for someone who can do more than maintain operations. The right candidate should be able to identify problems, improve systems, develop the team, and help drive sustainable business growth.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Paid time off

Work Location: In person

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Shikang Yang
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